We, the factory, in agreeing to make the designer’s orders, will ensure that:

  • All technical issues arising that affect make, delivery date, sizing, price or quantity will be communicated in writing to you as soon as we become aware of them.
  • We may be required to alter a pattern on your behalf and will only do so with your agreement and once any extra charges have been agreed in writing.
  • All deliveries of fabric and components received directly from suppliers on your behalf will be recorded on the docket. The delivery note will be faxed or emailed to you the same day as it is received.
  • Shortages and damages to fabric and components will be notified to you, in writing, on the same day that they become apparent.
  • We will agree on a delivery date for every docket and communicate any changes to you before cutting and at least one week prior to delivery.
  • The docket will only be accepted by us when we have agreed on the delivery date and price.
  • We will invoice for the goods at the price agreed on the docket and will expect payment within the agreed payment terms – 50% in advance, remaining amount on a delivery date.
  • Any extra costs, not previously agreed, will be notified to you in writing and production will only continue upon your written agreement.
  • We will preserve the confidentiality and intellectual property of your designs by not using your patterns without agreement or show your designs to third parties.
  • All fabric and trimmings remain your property. Any un-used fabrics and trimmings will be returned to you in their entirety.
  • Upon notification of a quality problem, we will rectify the goods at the earliest possible opportunity. This will be at no charge if it is our fault.
  • If the problem is caused by a third party we will notify, in writing, the cost of any remedial work required prior to it being carried out.